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Case Studies
Dubai Courts - Where sand meets silicon
(Adobe / Dubai Courts Official Publication)

Challenges

Efficiently processing a growing number of citizen requests for services

Reducing operating costs and request approval times

Improving citizen services

 

Solution

The Dubai Courts is using the Adobe Digital Enterprise Platform to:

Automate request routing for faster reviewand approval

Automatically populate forms with appropriate service data

Improving citizen services

Enable online or offline submission of service requests

Automate capture of citizen submitted data in key back-end systems

Provide easily accessible, ongoing status updates on requests in process

 

Benefits

Efficiently processed requests from more than 300,000 clients annually

Rendered 168,000 services in 2010

Accelerated request fulfillment by as much as 60%

Enabled citizens to complete requests online or offline utilizing the free Adobe Reader

Improved transparency of request fulfillment processes

Gave citizens round-the-clock, real-time visibility into the status of their requests

Reduced government administration costs

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