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How Al Taqnyah is automating Sudan Judiciary

The Cover of the "Intelligent CIO Africa" Issue 2 featuring "Al Taqnyah Business Solutions Automating Sudan Judiciary"

Al Taqnyah Business Solutions is an application developer and system integrator, primarily working in specific market segments including public sector, government, judiciary and justice. Within Al Taqnyah, there are four business divisions including enterprise solutions, process consultancy, professional services, and networking infrastructure.

“Our specialisation is enterprise solutions,” says Mahdi Alami Hamdan, Al Taqnyah’s Technical Manager. When engaging with a potential client this covers all the domains of electronic transformation from portal development, form digitisation, process management, document management. In short, digitising or automating manual processes. For Al Taqnyah, the enterprise solutions division is its core business offering.

A key part of its ability to deliver for customers is based on its vendor technology competency. Al Taqnyah’s solutions are based on open source, Adobe and Microsoft platforms, amongst others. “It is the customer’s option to choose what they want,” explains Yassir Al Naeem, CEO of Al Taqnyah Business Solutions.

In the early stage, the target was to identify any institution that was wanting to migrate from conventional systems to automated systems. An early break came when Al Taqnyah was shortlisted by Dubai Courts for implementing its e-notary application, a first of its kind in the region. Working with Dubai Courts helped Al Taqnyah expand to other areas of the justice and judiciary system. Engaging with Dubai Courts also prompted Al Taqnyah to remain focused on automation, e-governance, integration, development, security solutions, amongst others.

Al Taqnyah is now into its ninth electronic transformation project with Dubai Courts, and the technology team managing the project is now the e-justice division within a bigger e-government division. “So now we are e-government experts and e-justice gurus,” quips Alami Hamdan, adding that this happened by chance.

Being based out of Dubai and working on projects for Dubai Court had a positive spin off for Al Taqnyah. “The fact that Dubai is leading these changes in the region gave us a good reference, since anyone looking for something new will come to Dubai,” says Al Naeem. Working on providing solutions for Dubai Courts proved a good reference and Al Taqnyah was chosen for the automation of Sudan Judiciary, under the government of Republic of Sudan.

“We have now finished phase one and we are about to start phase two, which is a bigger project because it covers automation in the whole judiciary system,” explains Al Naeem about their involvement with Sudan Judiciary. A larger population base and an increasing effort by governments to automate their processes, has encouraged Al Taqnyah to look at additional opportunities in Africa.

An important aspect of such automation projects inside Africa is the need to start from legacy systems and sometimes upgrade or modify them or coexist with them, while moving forward. Being a systems integrator, Al Taqnyah is able to meet this requirement and integrate with older systems that may be available at the start of such projects.

In the case of UAE and the Middle East, it is the other way around. With governments in various stages of moving from e-government to m-government to smart government, enterprise application and integration players like Al Taqnyah need to be able to straddle the full scope of these requirements.

Al Naeem points out that Al Taqnyah was one of the first companies in the UAE to be build the interface to directly retrieve digital encoded information from the Emirates ID card into a digital form. “We have been considering these points and the need to go forward and not to go back. Digital signatures and online signatures are well recognised and implemented within our solutions.”

At present, 85% of Al Taqnyah’s customer base is from the public sector.

Key takeaways

  • Anyone looking for something new will come to Dubai
  • If you have a process and it is already inefficient, it does not make sense to make it electronic
  • It is the customers option to choose what they want
  • It was not difficult to integrate and utilise what they had before and to make ready a platform to integrate any new services
  • One of the major problems of public institutions is documents are scattered across the organisation and people spend more time searching for documents
  • Our specialisation is enterprise solutions
  • Restructuring process management is more challenging than systems integration
  • Since we are the technology partner we will suggest a few changes to the process
  • So now we are e-government experts and e-justice gurus
  • The change management required was not a big challenge, which involved training people and convincing them that this is the future
  • The fact that Dubai is leading these changes in the region gave us a good reference
  • This helps identify whether you go from scratch or not
  • We as consultants needed to advise them that you cannot automate unless you know what you want to automate
  • We did process consulting to provide the basis for the long-term e-transformation and to get good visibility of what you are going to do in the future
  • We have now finished phase one and we are about to start phase two, which is a bigger project because it covers automation in the whole judiciary system
  • You cannot talk about e-transformation without talking about a centralised repository where all the documents end up
  • You have to go for an as-is process, then modify it to to-be process, which means you have to go through each and every process with the client and view it with the client
  • You will end up automating the bottlenecks

Published on www.intelligentcio.com - 25 Dec 2016 (Read more)

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